Endless Ages - Your Journey Begins > World Discussions > Planet IIA Help & Support

Planet IIA Help & Support Need help installing the game or having trouble with a quest? You can find help from other players in the community here.

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Old 07-15-2008, 03:01 AM   #1
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Unhappy Signup Problem

I can't sign up. it gives me this error when i click Go/enter/w/e

Quote:
Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
Please help.

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Old 07-15-2008, 04:02 AM   #2
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Sorry for the problems. I'm guessing this was from the website?

There is a way to sign up for an account when you fire the game up. Please let me know at your earliest convenience about where this error occurred. Thank you.

oogs
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Old 07-15-2008, 05:50 AM   #3
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when you enter a name and password then click create, it comes back with the message that flexion posted. I have been trying to sign up for a week and having the same problem.
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Old 07-15-2008, 09:20 AM   #4
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Open up the game and click the create acount thing located above the Trading Post sign in.
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Old 07-15-2008, 10:05 AM   #5
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As solo stated we are trying to isolate the problem. after downloading the game and getting all patches installed start the game. after the login screen comes up look to the left side look to the top CREATE YOUR ACCT there. then close and restart you should be able to get In game now and start your adventures.
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Old 07-15-2008, 11:46 AM   #6
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Click There once you have the game installed and the patches all downloaded.
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Old 07-16-2008, 09:48 AM   #7
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Thank you for yall's help. See u in game soon
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Old 07-17-2008, 08:09 PM   #8
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Thanks!

Great help. I luv this game. used to play b4 it went down. :P
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Old 07-19-2008, 08:43 PM   #9
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Just as an FYI,

when going to the Endless Ages - Your new journey begins... website and then clicking on the "Create Your Account! - Updated!" link (links to Endless Ages - Account Creation) and filling in the form with username, password, and email then hitting the "create" button after a few seconds the error listed below is displayed.

as a web developer i can tell you that the reason for the error is that the command script is not located in the correct location, or the syntax of the registration script is pointing to the wrong spot.



Quote:
Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
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Old 07-21-2008, 01:15 PM   #10
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I got the same problem atm. Am trying to create a account via the ea homepage. Wich does not work. And i fail to see any create account when i fire up the client from my desktop. Any helpful information about this problem?

cheers
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Old 07-21-2008, 01:20 PM   #11
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hmmm-- let me check into this guys.
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Old 07-21-2008, 01:25 PM   #12
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Quote:
Originally Posted by oogie View Post
hmmm-- let me check into this guys.
Yes, you my hero!

I just like to say that the picture above showing a login screen seems to be out of date aswell. The one i get is not looking like that.
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Old 07-21-2008, 01:30 PM   #13
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have you installed a recent copy?

latest patch was 1.5

please let me know would you?
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Old 07-21-2008, 01:32 PM   #14
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I downloaded the client today and it patched itself. So i take it... uhm should be up to date?
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Old 07-21-2008, 01:37 PM   #15
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should then

hmmm

going to look further into this - just checking things out
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Old 07-21-2008, 01:38 PM   #16
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Quote:
Originally Posted by oogie View Post
should then

hmmm

going to look further into this - just checking things out
Kool, your still my hero
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Old 07-21-2008, 04:45 PM   #17
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"Server Error in '/' Application" issues;

This is usually a server side error and we are aware of it, so it's either the site/web host, or something the client (EA) is sending that is causing it to happen. the DV's are working to fix the issue

You can clear all your local cache/cookies etc, just hit Ctrl + shift + delete, select all tick boxes and hit "Clear private data now" to see if this fixes the problem. Sometimes there is information stuck in memory that interferes with what you are doing. try this to see if it fixes the issue.
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Old 07-22-2008, 03:30 AM   #18
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UPDATE:

Download the game and install EA.exe and patch 1,5 then start the game, it will look for updates and update as necessory you will see Click Here to Register for the Game use this to register and your all set.
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Old 07-22-2008, 08:15 AM   #19
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Link does not work my friend, and i dunno if its any problem with my client it does patch itself. However i do not see a "create account" anywhere when i start the client.

Also i tried removing my cookies/cache, i did not work to register via the homepage.

Last edited by Vigilant/Futuro; 07-22-2008 at 08:20 AM.
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Old 07-22-2008, 08:27 AM   #20
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I'm taking it that you tried this...

Endless Ages - Account Creation

I've got a novel idea

PM me your e-maill addy. I'll try to set up your account myself and see what happens. That sound ok?
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Old 07-22-2008, 08:30 AM   #21
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Quote:
Originally Posted by Vigilant/Futuro
Yes, you my hero!

I just like to say that the picture above showing a login screen seems to be out of date aswell. The one i get is not looking like that.
You must have the old launcher/client, if that is not the screen you are seeing. Please install manual patch 1.5, which can be found here:

http://www.endless-ages.com/planet-i...-9-08-a-t1229/

In it will include the newer version of the launcher, which will contain the working link to account creation.

And yes, another heads up for the devs: I have personally experienced this as well when the new launcher was introduced. The old launcher DOES in fact patch itself and the game DOES work. However, the old launcher DOES NOT update itself and upgrade itself to the newer launcher. Could you please look into this? If people just use the original installation and do not install the manual patch, they may be missing out on the trading post
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